FAQs

Shipping

Shipping Methods and Lead-time

We offer the following shipping services, powered by FastShip (cross border logistic for e-commerce)

  • Express Delivery takes 3-5 days
  • Standard Delivery takes 7- 10 days

Shipping Calculation

Shipping costs are calculated based on total gross weight or volumetric weight of your order. For all Express services, price will step up every 500 gram. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight.

Insurance

All shipping are insured by our company. If it is lost, we will resend or issue a full refund.

Import Taxes and Customs

For big order, you may be required to pay taxes and/or custom duties in your country. The price on our website does not included taxes/duties at your country.

Packing and Handling

All in-stock orders are dispatched within 24 hours (except Saturday and Sunday) after payment verified and cleared. For made-to-order, it will be shipped after production which normally 1-2 weeks.

Package Spliting

We may split your order to packages based on the following conditions:

  • The total weights are too large. So, we need to split each package to appropriate weight recommended by shipping agents
  • Some of your item is in the process of making while the other items in your order are in-stock. We may ship the in-stock items beforehand.

Payment

Payment methods

We accept the following payment

  • PayPal
  • Credit cards via PayPal
  • Western Union

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may take some time for verification.

Return & Refund

All orders can be returned and refunded within 7 days after received. Please contact us for more detail

Size

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team at

Contact@cloudmall.asia

Compare Products

You have no items to compare.
Right Menu Icon
Bitnami